Contents

Executive Interview

Information Without Borders

Features

Six Best Practices for Delivering a Successful Customer Experience Transformation Project

Customer Data Disorder, Part 1: Defining Customer Data Disorder

Business Process Management and Data Governance - Strange Bed Fellows?

Positive Energy: What JEA Did Right

Product Reviews

ABBYY FlexiCapture

dtSearch Full-Text Search Engine API

Laserfiche 8

LogRhythm

ImageNow

OpenEDMS

Teragram Categorizer

ContentaView

Columns

Will Data Content Managers Displace IT in MDM?

How to Judge a Columnar Database, Revisited

Why is the B2B Model so Difficult?

Slowly Changing Dimensions, Types 2 and 3

A Better Era of SOA Governance

Achieving Excellence, Part 1

Business Intelligence?

Solving from the Top of the Transformation Chain, Part 2

Using Predictive Analytics to Determine the Best Next Offer

Back to the Basics of Data Warehousing

Technology Components of a Scalable Architecture

The Art of Leadership in IT

Departments

From the Editor

MarketPlace

Ad Index

DM Review - October 2008 Index