Information Is Your Business
October 2008/Volume 18, Number 10
www.dmreview.com
Features
6 Customer Experience
Management
Raymond Gerber
22Customer Data Disorder
Robert Rich
26Business Process
Management and
Data Governance
Matt Wienke
30Featured Case Study:
JEA
Jill Dyché
Executive Interview
12 Information
Without Borders
Madhavan Nayar,
Founder and
Company Leader,
Infogix, Inc.
